Kapcsolat

Mistral-Tréning Kft.
Cím: 1023 Kolozsvári Tamás utca 4/B.
Tel: +36-1/345-0301
Fax: +36-1/345-0300
E-mail: mistral@mistral-trening.hu

Nyitvatartás:
Hétfő - Csütörtök: 9.00 - 17.00
Péntek: 9.00 - 14.00

Intézmény nyilvántartásba vételi száma: E-000512/2014

English

Mistral-Tréning has 12 years of experience in accomplishing projects. We have considerable experience in business development on fields of management, sales and customer service as well. Our portfolio contains, among other things, B2B canvassing and business management projects, consultative and on-the-job coaching, and skills enhancement.

METHODOLOGY


DIAGNOSIS

  • Mystery call
  • Mystery Shopping
  • Audio analysi
  • On-the-job observation
  • Control group test
  • Competency measurement tests
  • Metric analysis
  • Orientation questionnaire
  • Management interviews
  • 360 degree feedback
  • Organizational mirror questionnaire

DIAGNOSIS PRESENTATION

  • Feedback on individual results and areas to be developed
  • Formulation of „message” by manager
  • Proposal on the finalisation of training syllabus, customize programme

AWARENESS RAISING, SKILLS DEVELOPMENT

  • Interactive trainer presentation
  • Small group tasks
  • Individual fixed, video analytics feedback about practice
  • Workshop
  • Trainer evaluation, personal feedback
  • Team building games
  • Personal development action plan
  • Guided discussions, sharing of experiences, brainstorming

Sales programs

  • Sales training techniques in practice
  • Sales increase effectiveness, motivation training
  • Acquisition strategies, campaign planning workshop
  • Sales leadership training, personal effectiveness or coaching
  • Team management training or coaching
  • Cold-calling techniques

Custmer service / call center programs

  • Personal custmer service
  • Call center
  • Outgoing calls
  • Arrear managment
  • Supervisors
  • Back office

Management programs

  • Project Management
  • Performance management, performance evaluation
  • Change management
  • Management functions and techniques - basic training
  • Leadership communications
  • Shift management, middle management training
  • Top management of personal support – coaching
  • Leadership Styles
  • Supportive leader training – train the coach

 PROCESS SUPPORT

Sales, customer relations department to support operations

  • Consulting a professional process support
  • Development or auditing of front line principles (Code of Conduct)
  • Development of sales guide (collection of needs assessment questions, complaints handling, benefit argument)
  • Development of manual for arrears management
  • Call center campaign design, developing telesales scripts, panel statements
  • "On the job" shadow coaching

Support of corporate operations

  • Technology support of call center deployment
  • Increase organizational effectiveness - operation development
  • Development of performance evaluation and motivation system
  • In-company business process review (BPR)
  • Employee satisfaction survey
  • Team building, development co-operation program options
  • Development Selection guide
  • Selection, suitability verification test
  • Development of a training concept
  • Talent Management
  • Balanced Scorecard (BSC) targets

Driving operation support

  • Face-to-face productivity developing program - executive consultative coaching
  • "On the job" shadow coaching
  • Train the trainer program for internal trainers, supervisors

MEASUREMENT, EVALUATION

  • Customer satisfaction survey
  • Mystery shopping, mystery calkl based on pre-set criteria
  • Audio analysis
  • Written test of professional knowledge
  • Check the practical knowledge by situational practice
  • Competency measurement
  • "On the job" shadow coaching
  • Employee satisfaction survey on the training
  • Employee satisfaction survey on the organization, operational processes
  • Program closing evaluation (spoken and written), management consulting, design development action

Our references: here

Accredited Institution Registration number: E-000512/2014 License

 

Request

Question marked with * are needed to be filled

Company *:
Your name *:
Position:
E-mail adress *:
Telephone, mobilphone *:
Choise theme *:







Request, questions:

A csillaggal (*) jelölt mezők kitöltése kötelező!